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Help and Customer Service
Here you'll find important information and contact options for customer service, as well as operational information.
Track Your Delivery
Get real-time tracking information on your packages. Monitor your delivery status, estimated arrival time, and courier location.
How to Track Your Package
- • Enter your order number in the search bar at the top
- • View real-time location of your package
- • Get estimated delivery time
- • Receive notifications for delivery updates
My Account
Manage your profile, view order history, and update your preferences.
Account Features
- • View and manage your profile information
- • Access your order history
- • Update contact and delivery preferences
- • Change your password and security settings
- • Manage payment methods
Business Account
Become a business customer and enjoy special benefits tailored for your needs.
Business Benefits
- • Volume discounts on shipping rates
- • Monthly invoicing instead of per-shipment payments
- • Dedicated account manager
- • API access for integration with your systems
- • Priority customer support
Claims & Issues
Report problems with your delivery and file claims for compensation.
Types of Claims
- • Damaged Package: Report damage with photos for compensation
- • Lost Package: File a claim for lost or missing items
- • Late Delivery: Report delayed deliveries
- • Quality Issues: Address any service quality concerns
We take all claims seriously and aim to resolve them within 5 business days.
Contact Us
Email Support
For general inquiries and non-urgent matters. We typically respond within 24 hours.
support@voala.se
Response time: 24-48 hours
Phone Support
Speak directly with our support team for immediate assistance. Available Monday to Friday.
010-123 45 67
Mon-Fri: 08:00-18:00
Chat Support
Get instant support through live chat. Our AI assistant and team are here to help.
Available 24/7
Service Area
Same-Day Delivery
Voala serves Stockholm. Enter your pickup and delivery addresses when booking to check availability for your route.
Delivery Timing
Check available pickup times for your route when booking.