Question 1

How do I book a delivery?

Accepted Answer

Booking a delivery is simple. Visit our website or app, enter your pickup and delivery addresses, select your preferred time window, add package details, and confirm. You'll see the price upfront before completing your booking.

Question 2

What areas do you serve?

Accepted Answer

Voala serves Stockholm. Enter your pickup and delivery addresses when booking to check availability for your route.

Question 3

Do I need to create an account?

Accepted Answer

You need an account to book a delivery. Your account lets you view your deliveries and track their progress.

Question 4

How do I track my package?

Accepted Answer

After booking, you'll receive a tracking number. Enter it on our tracking page to see real-time updates including driver location, estimated arrival time, and delivery status.

Question 5

How much does delivery cost?

Accepted Answer

Prices depend on the route, package and requested pickup time. Review your quote when booking before confirming.

Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, Swish, and invoice for business accounts. Payment is processed securely when you book.

Question 7

Can I get a refund?

Accepted Answer

If you cancel before a driver is assigned, you'll receive a full refund. After assignment, cancellation fees may apply. Contact support for specific situations.

Question 8

Do you offer business pricing?

Accepted Answer

Contact our business team to discuss your delivery needs and request a quote.

Question 9

How fast is same-day delivery?

Accepted Answer

Delivery timing depends on your route and availability. Review the available options when booking.

Question 10

What can I send?

Accepted Answer

We deliver packages up to 30kg and 120cm in any dimension. This includes documents, parcels, retail orders, food, flowers, and more. Prohibited items include hazardous materials, illegal goods, and perishables without proper packaging.

Question 11

Do I need to be home for delivery?

Accepted Answer

You can add delivery instructions for the driver, such as leaving the package with a neighbor or at a specific location. The recipient will receive notifications when the driver approaches.

Question 12

What if my package is damaged or lost?

Accepted Answer

All deliveries include basic insurance. Report any issues within 24 hours through our claims process. We investigate promptly and handle valid claims fairly. Additional insurance is available for high-value items.

Question 13

Can I schedule a delivery for later?

Accepted Answer

Yes, you can schedule deliveries up to 7 days in advance. Select your preferred date and time window when booking.

Question 14

How do I set up a business account?

Accepted Answer

Visit our Business page and complete the inquiry form. Our team will contact you within 24 hours to discuss your needs and set up your account with volume pricing.

Question 15

Can I integrate Voala with my systems?

Accepted Answer

Yes, we offer API integration for automated booking, tracking, and webhook notifications. Our developer documentation makes integration straightforward.

Question 16

Do you support bulk orders?

Accepted Answer

Absolutely. Business accounts can upload multiple deliveries via CSV or through our API. Perfect for e-commerce, retail, and logistics operations.

Question 17

What reporting is available?

Accepted Answer

Business accounts get access to a dashboard with delivery analytics, performance reports, and cost breakdowns. Export data anytime for your records.

Question 18

How do I become a Voala driver?

Accepted Answer

Visit our Courier page and apply. You'll need a valid driver's license, your own vehicle, and to pass our background check. We offer flexible hours and weekly payouts.

Question 19

What vehicles can I use?

Accepted Answer

We accept cars, vans, motorcycles, and bicycles depending on delivery types. Larger vehicles can access bigger deliveries and potentially earn more.

Question 20

How do drivers get paid?

Accepted Answer

Drivers receive weekly payouts directly to their bank account. Earnings are based on completed deliveries with full transparency in the driver app.

Frequently Asked Questions

Getting Started