Guides · Voala
Step-by-step guide for handling returns.
Process a return: 1. Log into your account. 2. Find the order to return. 3. Click 'Create Return'. 4. Print the return label. 5. Pack securely. 6. Schedule pickup. 7. Hand over to driver. 8. Confirm on app. 9. Track return shipment. 10. Receive refund. Returns typically complete within 5-10 business days. Ensure original packaging is used when possible.