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Help and Customer Service
Here you'll find important information and contact options for customer service, as well as operational information.
Track Your Delivery
Get real-time tracking information on your packages. Monitor your delivery status, estimated arrival time, and courier location.
How to Track Your Package
- • Enter your order number in the search bar at the top
- • View real-time location of your package
- • Get estimated delivery time
- • Receive notifications for delivery updates
My Account
Manage your profile, view order history, and update your preferences.
Account Features
- • View and manage your profile information
- • Access your order history
- • Update contact and delivery preferences
- • Change your password and security settings
- • Manage payment methods
Business Account
Become a business customer and enjoy special benefits tailored for your needs.
Business Benefits
- • Volume discounts on shipping rates
- • Monthly invoicing instead of per-shipment payments
- • Dedicated account manager
- • API access for integration with your systems
- • Priority customer support
Claims & Issues
Report problems with your delivery and file claims for compensation.
Types of Claims
- • Damaged Package: Report damage with photos for compensation
- • Lost Package: File a claim for lost or missing items
- • Late Delivery: Report delayed deliveries
- • Quality Issues: Address any service quality concerns
We take all claims seriously and aim to resolve them within 5 business days.
Contact Us
Email Support
For general inquiries and non-urgent matters. We typically respond within 24 hours.
support@voala.se
Response time: 24-48 hours
Phone Support
Speak directly with our support team for immediate assistance. Available Monday to Friday.
010-123 45 67
Mon-Fri: 08:00-18:00
Chat Support
Get instant support through live chat. Our AI assistant and team are here to help.
Available 24/7
Service Area
Same-Day Delivery
Voala serves all of Sweden. Enter your pickup and delivery addresses when booking to check availability for your route.
Delivery Timing
Check available pickup times for your route when booking.